Complaints

If you are not satisfied with our service (e.g. how the Platform works, a decision about your account or listing, a reply from support), you can file a written complaint. A complaint is not the same as reporting someone else's listing – for that see Reporting illegal content.

How to complain

• through the complaint form – you get an e-mail with the complaint number straight away,
• by e-mail to [email protected],
• by post to: [not entered yet], [not entered yet].

Give your name, your account e-mail, what the complaint is about (e.g. a link to the listing) and what you are asking for.

What happens next

1. We confirm receipt without delay.
2. We reply in writing within 15 days of receipt at the latest.
3. We keep complaints and replies for at least one year.

If you are not satisfied with our reply, you may turn to the competent authority or an alternative consumer dispute resolution body.